Try neat free for 30 days

When you order a NeatDesk or NeatReceipts unit with the 30-Day Free Trial, you will be charged only for shipping & handling (exact costs will depend on your selected shipping method). After the trial period, your credit card will be charged according to the payment option selected at the time of purchase. If you decide to cancel the 30-Day Trial, we will pay for the return shipping back to The Neat Company. Within 10 business days of receipt of your returned product we will refund your initial shipping and handling costs along with any payments charged to your account.


Returns Process

To initiate a return please call 866-396-5439 and one of our return specialists will assist you.


Returns Eligibility

Only customers who purchased NeatDesk or NeatReceipts from the TryNeat.com website or from the phone number displayed on our television ad will be eligible to return the product as part of the 30-Day Free Trial.


Limitations

The Neat Company will not issue a return label if the merchandise has been broken, defaced or replaced with components other than the original. Customers must make contact with The Neat Company within 30 days of purchase to be eligible for this return period, and the product must be returned intact in the original packaging. The Neat Company reserves the right to assess a restocking fee if one or more of these conditions are not met. The Neat Company will only be able to issue a credit for the initial shipping and handling costs to the original purchaser of the product.


Shipping Labels

The Neat Company will email a printable UPS return label to the email address used to initiate the returns process. Spam-blocking software may interfere with the delivery of this label. If our first attempt to deliver the label is unsuccessful, you may be asked to provide a secondary email address. If the second attempt is also denied, you may be asked to ship the product to our office yourself